Privacy Policy

The Voice Festival UK strongly believes in your right to privacy online. We work to ensure that any data which we hold on our supporters is securely protected and used appropriately.

This privacy policy outlines our commitment to you.

What information do we collect?

We do not require you to give us any personal information in order to use our website. We do collect anonymous aggregate statistics about the use of our website, including types of browsers used, rates of visits to different web pages, and related site information in order to ensure our website is working correctly.  None of this information can be used to identify individual users, and your anonymity is preserved throughout. 

When you donate, take an online action, sign up for email newsletters or complete any form via this website we will typically ask you for some personal details. We may collect information such as your name, contact information including email address, group name (if applicable), credit/debit card details (if you are transacting with the Voice Festival) and any additional information which you wish to provide so that we might best respond to your interests and preferences. If you are a donor, we will keep a record of your donation (and previous donations), plus gift aid information

Sensitive personal data 

Data Protection law recognises that certain categories of personal information are more sensitive than others, such as health information, race, religious beliefs and political opinions. We do not collect this type of information about our audiences.

We are committed to protecting your privacy. We will use your personal information in accordance with the GDPR, DPA, and other laws that set out how we can use your personal information.

Who is responsible for your personal information?

We control the information that is collected by us about you and the purposes for which we use that information.  This means that we are the data controller (for the purposes of the DPA and GDPR) in respect of your personal information and are responsible for complying with the DPA in the way that we use and disclose your personal information.

How do we use your personal information?

We may use any personal information provided by you for the purposes of:

  • Internal record keeping
  • Improving our services;
  • administering donations;
  • communicating and raising awareness about our work
  • research and analysis
  • delivering to you any of our resources that you have requested;
  • fulfilling our contractual obligations to you in relation to ticket sales for events
  • notifying you about changes to programmes, volunteers and leadership team

Data will be stored for time periods as dictated by law if required for financial accounting or auditing purposes.

Links to other websites 

Our website and e-newsletters may contain links to other websites of interest. However, once you have used these links, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contacting you via email

Whenever you complete a form on this website, we will ask for your email address so we can send you updates about our work. All forms require you to opt-in to receive Voice Festival news, information and offers.  If you decide that you want to receive email updates but change your mind later, you can easily unsubscribe from our email list. Every email we send you will have an unsubscribe link at the bottom where you can remove yourself from our email list with just a few clicks.

With whom do we share your personal information?

We will not share or distribute your personal information to third parties unless we have your permission or are required by law to do so.

What choices do I have?

If you think the personal information we hold about you is inaccurate or incorrect, you can request that we correct this information (including your marketing preferences) by writing to us at voice@thevoicefestival.co.uk

If you have previously registered to be on our mailing list but no longer wish to receive our mailings, you may unsubscribe by:

 
Access to your personal information

  • The DPA and GDPR also gives you the right to access your personal information, subject to certain exemptions. Your right of access can be exercised by writing to us at the address below. Any access request may be subject to a fee we are entitled to charge under the DPA (currently not exceeding £10) to meet our costs in providing you with personal information we hold about you. Please send such requests to us at voice@thevoicefestival.co.uk.

 
Security

We shall ensure that we comply with the provisions of GDPR, including but not limited to holding all personal information securely.

Our security procedures mean that we may occasionally request proof of identity before we are able to disclose personal information to you.

The transmission of information via the internet is not completely secure; this risk is not specific to our website and is common across the internet. Unfortunately, we cannot guarantee the security of the transmission of the data to us which is outside our control; any data you send is at your own risk.

Changes to this Privacy Policy

The Voice Festival UK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

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